The sensors stop counting before the exercise is finished
Contact Beefit Support at: email@example.com, select "Stops before completed exercise" in the subject field. Remember to describe which machine it is about.
Most cardio machines have a magnetic sensor. It can detect when the mounted magnet passes. Things to investigate:
- Remove the scanner from the machine like when replacing batteries. Ensure that the white plug is well attached and that no cables are broken.
- Check that the magnet is still attached. If a magnet is missing, try installing a new one, if you have a so-called "Beefit Fixkit". Use the pictures below to determine where the magnet should be mounted. It is important that it is mounted so that it comes as close to the sensor as possible when it passes. If you do not have a fixkit, please contact support at firstname.lastname@example.org, type "Missing magnet" in the subject field. It's slightly different where the magnet is mounted: